Terms and conditions of Ateeq platform

Using the platform in any way constitutes a consent by the user to these terms and conditions. The platform has the right to change these Terms and Conditions at any time. Any change to the Terms and Conditions will be effective from the date of publishing the updated Terms and Condition, or on the date specified in the publication. Using the platform after publishing the updated Terms and Conditions constitutes an approval from the user to the updated Terms and Conditions. 

THE PLATFORM 

R4 International General Trading Company Limited, owns and runs the website (www.shopateeq.com) and all, existing or future, smart devices applications related to it, each or all to be referred to herein as “the platform” or “the website” or “the company”. The platform is an e-commerce that sells various goods and products to the users of the platform, referred to each of them as “user”, “customer”, “client” or ”buyer” as the case may be. The platform provides payment and delivery services for products purchased  

USAGE AND REGISTRATION 

1. A user using the platform to buy a product must have the legal capacity to do so under the laws of his country of residence, at the time of the purchase. 
2. A user must follow all the steps required in the platform and provide all the required information to complete a purchase, such as name, telephone no., Email and address. 
3. The user shall provide correct, complete and present information for his/her profile, and shall update these information promptly. 
4. The user shall maintain the confidentiality of the access information to his account, and any process carried out through his/her account is the responsibility of the user. 
5. A user undertakes to pay the amount of the purchased products through the online platform, and to abide by the available method of payment chosen by him. 
6. A user shall not transfer his/her account to another without a prior consent from the platform. 
7. The platform has the right to cancel the account of any user without giving any reason. 
8. The user shall be responsible for any comment provide by him/her on the platform (if available) and to respect the laws and public order. The platform has the right to delete a comment or block part of it without giving any reason. 

ORDER AND DELIVERY 

1. Upon completion of the order transaction, the order details will be sent to the customer’s email. 
2. All purchases made through the platform are final and payable by the chosen payment methods. The buyer has no right to revoke the transactions except according to conditions mentioned in the return and exchange policy. 
3. The platform has the right to cancel any purchase order if the purchased product is unavailable or cannot be delivered for any reason. The platform holds no liability to any compensation due to the cancelation. 
4. The platform provides different payment methods, which are handled by third parties whom solely bear the responsibility of the payment process and dealing with banking information provided to them by the user. The platform will not collect, process, or restore any banking information from the user and shall not be responsible for it. 
5. The buyer undertakes to pay the final amount appears in the purchase order (including delivery fee, taxes, customs, or any fee appear on the order), and to comply with the payment method that was chosen by the user. 
6. For local orders, delivery would be to the specified address within the specified period indicated when the order is executed, and the customer will be contacted before delivery to confirm his presence at the specified address. 
7. Once order delivered to the customer, he might be asked to sign an electronic or physical signature, and that signature is a confirmation that he has received all items purchased in the order. 
8. If the customer is not present at the specified delivery address, the order could be handed to anyone present at that address and it is considered as delivered. 
9. If the specified delivery address is reached and failed to deliver the order for any reason, The customer must contact our customer service to arrange an alternative delivery time. The platform is not responsible for any orders that are failed to be delivered within a period of 30 days from the order date. 
10. For international orders, delivery would be to the specified address by an international shipping company. Shipment details, cost and expected duration of delivery will be sent to customer’s email or WhatsApp. 
11. The scheduled delivery time is an estimation. The platform will do its best to deliver the order on time. However, a customer may not claim any compensation due to the delay of the delivery, and cannot cancel the purchase due to any delay. 
12. Customer Care can be reached via the email or the telephone no. shown on the website. 

Return & Exchange Policy 

1. The customer is entitled to return or exchange only non-consumable goods optionally or due to a factory defect or if did not conform to the declared description, within a period not exceeding 14 days from purchase order date, by contacting the customer service. 
2. The customer is not entitled to refund or exchange any product in the following cases: 
   1. If the time frame for return and exchange is over. 
   2. In the event the product was not in it’s original condition upon receipt, such as packaging, or the absence of a price tag or labeling or lacking any of its accessories. 
   3. If the product is used. 
3. Consumable goods such as foodstuffs or body care products are not returnable or exchangeable, except in case of factory defect or if did not conform with the description then it is only changeable, however the customer must inform the platform’s customer service immediately upon receipt, otherwise the product is considered intact and defect free. 
4. If the customer wishes to return a product, the paid amount will be refunded by the same payment method, after deducting delivery or shipping fees, unless if due to factory defect or did not conform to the declared description. It will take up to 15 days for a refund and the client has the choice to have the refund as a credit in his platform account. 

INTELLECTUAL PROPERTY 

1. All content on the platform (including images, logos, trademarks, source-code, and programming) are reserved copyrights. 
2. Images used for some products are an approximate image for the purpose of product illustration. 

GURANTEE AND LIMITS OF LIABILITY 

1. In any case, other than fraud or lawful misconduct, the platform shall not be liable for any damage resulting from the using of the platform in any way, whether due to negligence, failure to perform a legal duty, or violating these terms and conditions. Limitation of liability of the platform shall include exempting from damages resulting from technical or man-work failure. Also, shall include all kind of damages, whether it was a loss, missing a profit, loss of data or user information, and whether the damage is physical or moral, direct or indirect, even if the platform was notified of the possibility of occurring of such damage. 
2. Some of the offered products are likely allergenic. The user must take this into account. The company cannot be held responsible for any allergy or injury resulting from the use of the products. 
3. The platform will do its best to provide the services at a satisfactory level. However, the user will not hold the platform liable for any direct or indirect damage resulting from: 
4. Delay or disturbance in providing the services. 
5. Viruses and harmful programs that affect the platform or its users. 
6. Unintentional mistakes or inaccuracy in the services of selling, payment, or delivery. 
7. Subject to the foregoing provisions, if a user is entitled to a compensation due to any reason, the amount of the compensation – as an agreed compensation – shall not exceed: 
   1. the final price displayed in the purchase order via the platform, 
   2. the disputed amount, 
   3. Fifty US dollars or in other currencies equivalent,

         Whichever is less. 

GENERAL TERMS 

1. Entire Agreement: These terms and Conditions, in addition to those mentioned in the platform, invoice, purchase order, or referred to any means of communication, represent the entire agreement between the parties. The agreement shall supersede any previous communications or statements, written or verbal between the parties, except what has been excluded in writing. 
2. Amendments: The platform may make an amendment to the Terms and Conditions at any time, and all users shall have access to the updated Terms and Conditions via the platform. The updated Terms and Conditions shall be applicable to all users from the date of publishing the updated terms and condition or the date specified in the publication. No amendment to these terms and condition can be made by the user. Using the platform after publishing the updated Terms and Conditions constitutes an approval from the user to the updated Terms and Conditions. 
3. Force Majeure: In the event of unexpected compelling circumstances, the company shall not be liable for any loss, damage, delay or failure to fulfil an obligation as a result of these circumstances, if these circumstances are beyond its control. 
4. Waiver: A waiver by the platform to any provision of these Terms and Condition shall not apply to any other provision. A waiver for a single case shall not constitute a continuing waiver for similar cases, unless otherwise stated explicitly and in writing by platform. 
5. Applicable Law: These Terms and Condition and any related rights and duties, resulting from or because the use of the platform (such as purchase of goods, delivery service, etc.) shall be subject to and construed in accordance with the laws of the country. 
6. Conflict Resolution and Jurisdiction: In the event of any dispute or conflict concerning the use of the platform or resulting from its use (such as purchases, delivery, etc.) effort shall be made to amicably resolve it. The Customer Care team will do it is best effort to reach a satisfying solution. If amicable means failed, the “judicial arbitration” in Kuwait shall have exclusive jurisdiction over the dispute. 
7. Continuity of Execution: Provisions that are provided to remain in force or which are inherently binding (such as the duty to preserve data) remain in effect after the termination of the agreement or cancelling the user’s account.